to be phone lines. Re: cable not fitting wall. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Re: Wall socket. Hi, I just received my hub. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Go to virginmedia. . Vonage 2nd line. From that brown box on the wall trace the cable to the inside. Alternatives to Super Hub 2. No outside box - cable through the wall to inside box - very old 20 years ago. I don't have an outside box at all. VM don't use fibre inside the property. -a power cable for the hub's adapter. No Virgin Media Wall Socket on 13-04-2022 14:47. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. So I’ve tried inserting it to the socket below it instead but it’s not working. These are the parts I could find, they were screwed into the end on the coaxial cable. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Hello tejeshn. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). This is where your broadband signal is strongest. £8p/m extra or included with Gig1 or Volt. I need to book an engineer and can’t find how to do this online, there is also no option to do this over t. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Kit arrived today…no wall box so unable to install. The cable could be hidden within, or behind, furniture. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. If it’s damaged, it could. Hi I am trying to set up my broadband but my wall socket doesn't have anywhere to plug the white cable in help please There is no way of - 4853911Probably for a TV box connection. I’ve had a look for the brown box outside the place i just moved in. But the coaxial cable came with the kit is cable con 4. Or wait here a day or two for a VM Mod to pick this up. Engineer visit. A modern (NTE5) BT master socket fits in a normal plug-sized recess in the wall and contains a standard telephone socket directly connected to the incoming BT phone cable and a plug (built into the lid) which connects the house wiring to this. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. For more information please visit:Virgin Media don’t do any Fibre connections to inside the house. on 27-01-2023 17:22. We have tried plugging it into the only box we found it would fit but no luck. Virgin Fibre Areas only. I don’t it is fibre cable. Virgin Media M125 Fibre Broadband. Getting started & FAQ. There should then be an wall socket/faceplate in the home with one of these three logo's on it which you can use to install the kit. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. This video will show you how to install a Virgin Media extension cable. In response to robertdwhite. To get the cable removed or reburied, I'll need to get. There must have been a previous installation or you would not have been offered a self install. and view the images for a range of different wall box options. My VM Router is is my office adjacent to hall. Hi, Same problem here. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. 1. I was never asked if I had a wall box. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayIf you don't have the cabling then call the pre-installs team on 0800 052 1734. Especially big thanks to the engineer, Mr. Virgin Media; My Virgin Media; Shop; Help;. When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Apart from the set up, he clearly explained the current situation and how it works. Adduxi. The box and cables may have been removed by the previous occupiers. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. Entertain me; Broadband Deals. Plug the cables into the Hub. I was told when purchasing the broadband package that fi. I wanted. 1 Mar 2016. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. #12. Failing this. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. I'm sorry to see you're struggling to find the connection which leads in to the property. Sounds like you need a manned engineer install rather than self-serve. No virgin media wall socket umerarifkhan11. Entertain me; Broadband Deals. in Networking and WiFi Sunday; No Virgin Media Wall socket . . 0 Kudos Reply. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Broadband set up issues. You can get a small female to female connector at B&Q/Amazon to join two cables together. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Virgin no longer supplies FM Radio service via its cable so you won't be able to get that (assuming you wanted it) even though one of the terminals on the main box is labelled 'FM'. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. Don’t worry that it is not a threaded plug. Browse Virgin Media Virgin Media Community. however it may be worth checking for cabling outside/inside your home as you may not have a wall box inside, it may just be a coax. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I recently got Virgin broadband installed. extend the length of the cable that used to go into the VM wall box by connecting it with an extension cable (are there any good cable-to-cable connectors?) 3. Thanks for your post. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Can see - 5322120. 1) remove the attenuator from the existing cable, plug it into back of hub. I unscrewed it and there is a male isolator inside the box. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Very Insightful Person. QuickStart, set up and connections. We have no intention of using virgin media in the future so it is fine for it to be removed permanently. Forum TeamRe: How to book an engineer. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. If it is a loose cable only, you will need one of these to connect the Quickstart cable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Mark as New; Bookmark this message; Subscribe to this message; Mute;. We have tried plugging it into the only box we found it would fit but no luck. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). The problem is the Hub is in my Study and the - 4964746. My order is p. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. However, I do not have any of the specified wall sockets available only a cable out of the wall which doesn’t fit with the cable provided. Networking and WiFiSame thing happened, and on all the wall phone points. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Mobile Your Account. 3) other end of this cable, connect the female to female F connector, connect the other side. Second, you'll likely need a manned installation for your VM services. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Joining in Options. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Save £105. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. It may just be a cable rather than an internal wall box. 0 Kudos. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdaySolved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Hi, I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. It may just be a cable rather than an internal wall box. On your installation day, your engineer will arrive in a. If it’s damaged or not working correctly, it could be causing your internet issues. I can only find the TV socket. Or you may be quicker than average! You won’t be involved the whole time. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router. on 12-01-2023 10:45. The Openreach sockets do not work for Virgin Media. Virgin Media FTTP. Browse Virgin Media Virgin Media Community. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. Should’ve checked this before I ordered. Connect a cable from the wakk socket to the power supply, then from the power supply to the SKY RF in and then as I described before. 4 Kudos. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. VM will usually only supply a Quickstart to a property that had VM previously. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. Re: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freePerfectly safe to remove it. . I am happy to help with this. Last edited: 21 Jul 2010. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. The second two black cables are from a satellite dish, used by. Broadband and phone deals. The cable going in will be a double “shotgun barrel” type cable. , , Virgin Media. Many thanks goslow, Tudor and Client62 for your advice! The best solution for me would be a socket within the wall, similar to what - 5422013. There should be a wall mounted box somewhere inside that has an F socket on it. Tudor. If there. . Jan 14, 2022. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. SpeedHello ive recently bought the quick set up broadband but seemed to not have the right wall socket, I’ve looked around the house but there is a cable that looks promising so I followed it outside and it’s not connected to anything nor does it have anything to connect to (seems like a useless wire) I. We have a virgin media wall socket with an - 4353656 - 2. The wall socket I have within my home does not appear to be working. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hello, my isolator cable does not fit into the virgin media wall socket. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Often made irrelevant by what is already superior protection inside that Virgin Media box - and all other appliances. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. We have been sent a hub 3 quick start kit but we do not have a virgin media wall socket and now the wifi will not work for us, we have a - 5116698Virgin Media has been accused of leaving holes in people's walls and not following up complaints to fix the damage. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). For a wires-free alternative, you could use a cordless phone setup. I'm very sorry to hear you don't have a Virgin Media wall socket in the property. I was sent the pack as. Browse Virgin Media Virgin Media Community. Trouble shooter. Account - Cable. Call the Pre-installation and delivery team on 0800 052 1734. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Plug the cordless base. Dave. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. There are 10 types of people: those. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Sign in . So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Not all properties have a socket. Virgin Mobile. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Does anyone know if I buy the virgin self install kit it it will work in my house or would I need to call and engineer round to sort it out. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. If it is a loose cable only, you will need one of these to connect the Quickstart cable. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. Explain what needs to be done and book an engineer visit. virgin media internal wall box. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. One customer said he has so far waited six weeks to have a 10in (25. Entertain me; Broadband Deals. House on renovation at the moment and electric rewire is done. Options. 18-02-2023 10:23 - edited 18-02-2023 10:33. Around the world, maybe one every seven years. New Install Assistance. . Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. I've also got an old NTL phone socket so. However, I do not have any of the specified wall sockets available. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. Eric714. We would like to show you a description here but the site won’t allow us. You could take a risk and do it yourself, but if anything goes wrong you will be responsible. both appear. QuickStart, set up and connections. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Internet. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023 I think there’s something missing to the Virgin Media wall socket in my flat. Call the Pre-installation and delivery team on 0800 052 1734. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Chris. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. Sign in . It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Plug the cables into the Hub. Options. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Standard Member. I have a Virgin Media wall socket, it's the white box in Picture 1. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, Brian Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. Explain what needs to be done and book an engineer visit. I can’t find a wall socket anywhere that matches those indicated by virgin. Networking and WiFi. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. 3 weeks ago. The pre-install team number is 0800 052 1734. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Plug the cables into the Hub. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Installing and configuring your kitThere may be a coax cable lurking behind those two blanking plates. Sometimes there is no wall box, just a trailing cable. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled. Stay safe online. 2. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 29-12-2022 20:58 - edited 29-12-2022 21:00. No, any cables within the house can be touched as much as the householder wants to touch them. When you place your order, we'll let you know. That will cost £25 each time, for peace of mind. Use a simple coupler to join the VM cable from the wall to the connecting lead to. The box and cables may have been removed by the previous occupiers. For more information please visit:is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. ) Options. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. u just run a long cable from the box inside to whatever room u want. Virgin wall socket Tashamegan. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Basically it sends power back up the TV aerial to power the amplifier up above. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayWe recently received our router and cables. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. If you're happy with this and for the charge we can make the arrangements for you 🙂. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. So, a 50 minute broadband, TV and phone. Try tracing the cables back to the house from the brown box outside. a week ago. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Posts. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. I don't have a virgin media wall socket and this is stressing me out. They'll then install a fibre socket inside. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. If I couldn't get the proper wall socket, the internet is not going to be set up su. Tuning in. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Explain what needs to be done and book an engineer visit. Account - Mobile. screw the master socket back to the wall. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. On the day of activation, connect your new router to the master phone socket. However, I do not have any of the specified wall sockets available. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 0. - 5346428. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Re: cable not fitting wall. There are two options for to your TV. Hi - There only an old type of VM socket which doesn’t fit into what’s provided in the broadband kit. plug that extended cable into the. Measuring a compact 230x153x55mm and weighing 1. But I. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. 1 ACCEPTED SOLUTION. Most Virgin Media customers will receive a Hub 3 router. It works fine and my router (which is the black box in Picture 2),. Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. Went outside and there appears to be nothing on the other side (maybe removed). Incidentally the phone socket is redundant if not in use and can be safely removed. Security matters. Options. Hello VLNeedham. Some properties do not have a wall socket, only a cable. But I don’t see anything like that apart from satellite dish cable outside the window. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. To find it look around your home for a larger phone socket with a line in the middle and possibly a BT or Openreach logo. Sky Satellite will be installed soon for the multi rooms (Quad LNB), downstair and upstairs. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. My Virgin Media App. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. 168. Fortunately potentially destructive surges are extremely rare. Back a step. 9. Pop them out and see. The Virgin wall sockets just have one connector at the bottom. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I will. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. In the worst case that might be compensation to a neighbour for their loss of service. If you have been given a Quickstart pack, but. VM guy was happy with that and did a nice neat job inside. Re: No wall socket. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. In response to goslow. both appear. I only found an openreach mastersocket 5c in the flat. Broadband Deals. Mobile Your Account. If no joy, try the pre-install team - 0800 0521734. You should see a cable going through the wall and if you trace this inside, you should get the cable. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. It has two outputs on the left of the wall box. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. 168. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; A Hub 5 switch that works and settings to match in Networking and WiFi SaturdayRe: No virgin media wall socket. 04kg, it will easily fit under – or even alongside – any TV. you should start your own thread but as general help. 3. Phone. Rob. Need Virgin Wall Socket - require "written confirmation" of what it entails. . Business, Economics, and Finance. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Options. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. In response to Jonny-M. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. Tudor.